Frequently Asked Questions

1. What are Smart Bags made of?
Our bags are made from high-quality non-woven fabric — a reusable, recyclable material that’s eco-friendly and durable.

2. Are the bags washable?
Yes! You can wipe them clean with a damp cloth. However, we don’t recommend machine washing as it may affect the structure.

3. Do you offer custom printing for businesses or events?
Absolutely! We provide custom branding for bulk orders. Please reach out via our contact form or email us at support@smartbags.com for a quote.

4. How long will my order take to arrive?
Orders are usually processed within 2 business days and delivered within 5–7 business days, depending on your location.

5. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.

6. What if I receive a damaged or incorrect item?
We’re so sorry! Please contact us within 7 days of delivery and we’ll make it right with a replacement or refund.

8. How do I contact your team?
You can email us at support@smartbags.com or fill out our Contact Us form. We usually respond within 24–48 hours.

At Smart Bags, we want you to love your purchase. If something’s not right, we’re here to help.

📦 Returns
We accept returns on unused, undamaged items within 7 days of delivery. To start a return, email us at usmn6400@gmail.com with your order number and reason for return.

Items must be in original condition and packaging

Customer is responsible for return shipping unless the item is defective or incorrect

Refunds will be processed within 5 , 7 business days of receiving the return

🔄 Exchanges
Need a different size, color, or product? We’re happy to help with an exchange. Just email us within 7 days of receiving your item.

Exchanges are subject to stock availability

If the replacement item is unavailable, we’ll issue a refund or store credit

❗ Non-returnable Items
Custom printed or personalized orders

Used or damaged items not due to our error

We stand behind our products if there’s ever an issue, just reach out and we’ll do our best to make it right.