Frequently Asked Questions

1. What are Smart Bags made of?
Our bags are made from high-quality non-woven fabric — a reusable, recyclable material that’s eco-friendly and durable.

2. Are the bags washable?
Yes! You can wipe them clean with a damp cloth. However, we don’t recommend machine washing as it may affect the structure.

3. Do you offer custom printing for businesses or events?
Absolutely! We provide custom branding for bulk orders. Please reach out via our contact form or email us at support@smartbags.com for a quote.

4. How long will my order take to arrive?
Orders are usually processed within 2 business days and delivered within 5–7 business days, depending on your location.

5. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.

6. What if I receive a damaged or incorrect item?
We’re so sorry! Please contact us within 7 days of delivery and we’ll make it right with a replacement or refund.

8. How do I contact your team?
You can email us at support@smartbags.com or fill out our Contact Us form. We usually respond within 24–48 hours.