At Smart Bags, we want you to love your purchase. If something’s not right, we’re here to help.

📦 Returns
We accept returns on unused, undamaged items within 7 days of delivery. To start a return, email us at usmn6400@gmail.com with your order number and reason for return.

Items must be in original condition and packaging

Customer is responsible for return shipping unless the item is defective or incorrect

Refunds will be processed within 5 , 7 business days of receiving the return

🔄 Exchanges
Need a different size, color, or product? We’re happy to help with an exchange. Just email us within 7 days of receiving your item.

Exchanges are subject to stock availability

If the replacement item is unavailable, we’ll issue a refund or store credit

❗ Non-returnable Items
Custom printed or personalized orders

Used or damaged items not due to our error

We stand behind our products if there’s ever an issue, just reach out and we’ll do our best to make it right.